Traditionally, emotional intelligence is discussed in terms of leadership – leading with empathy, authenticity, understanding the needs of your direct reports. However, I believe emotional intelligence should be employed when building client relationships in an effort to engender long-term connections and stronger ties associated with our client’s needs. In the… Read More »Love Your Client
In 1982, Dale Bozzio, of the band Missing Persons asked us incessantly if we were listening to her. She wanted to know if we could hear her and whether we cared about what she was saying. Ultimately, she was asking us whether we were engaged in what she was saying… Read More »Do You Hear Me? Do You Care?
When we think about the term health, we generally think about our fitness or our well-being. Am I eating well? Am I exercising enough? Am I getting enough sleep? Yet, when an organization is asked about the health of their overall communications, there’s generally a moment of silence followed by… Read More »Are Your Communications Healthy?
I believe communication is the conduit that leads to influence, regardless of the medium. And I believe that corporate communications are the quiet contributors to an organization; the silent salespeople, the workhorses of the business that drive action, and the necessary informants that foster innovation. Far too often; however, dedicated… Read More »The Curse of Knowledge
When we have the courage to step outside of ourselves, we find a voice that has been hiding for so long waiting to sing…loudly. It speaks to us with encouragement and grace – something we’ve never heard before – and it speaks from the depths of our being to remind… Read More »Live Your Truth